Change Management (APMG)

Change Management is designed to help organisations and their people manage the impact of change.


Change Management enables employees to adopt a change so that business objectives are realised. The objective of this course is to enable candidates to generate better acceptance of change through the implementation of change theories, enabling a higher rate of satisfactory change while keeping staff engaged.

The Change Management qualification comprises the Foundation and optional Practitioner levels. The Foundation and Practitioner level qualifications are based on “The Effective Change Manager’s Handbook – Essential guidance to the change management body of knowledge” the course is aligned to the Change Management Institute’s (CMI) global competency standards.

The Foundation course consists of practical activities to develop understanding of concepts, models and terminology. The Foundation course is 3 days, including the exam.

The Foundation exam is a closed- book exam, 40 minutes, pass mark is 50%.

The course focuses on the theories of how change affects and is affected by individuals, teams, organisations and change leaders.

Supporting training courses explore how the dynamics of effective change work, and help individuals and organisations:

  • Unlock resistance to change
  • Enable teams to work effectively to deal with and embrace change
  • Speed up the implementation of change initiatives.

Working in partnership with the Change Management Institute (CMI), the syllabus and exams are based on The Effective Change Manager’s Handbook, designed to teach areas of knowledge defined by the CMI’s Change Management Body of Knowledge (CMBoK).

Our Change Management courses are aimed at all individuals involved in organisation change, including current and aspiring change managers.

The course(s) are also relevant to individuals involved in the design, development and delivery of change programmes, including change leaders, change ‘agents’ (e.g. Business Change Managers), change implementers (e.g. Programme/Project Managers), change support and operational line managers/staff.

Specifically the Change Management workshops are designed for:

  • Change Managers
  • Project Managers
  • Business/Process Analysts
  • Team Leaders/Supervisors
  • Senior Managers
  • IT Professionals
  • HR Professionals

The course covers the following areas:

Change Management Context, learning and the individual

  • Learning process and styles
  • Learning dip

Change and the Individual

  • Models of individual change
  • Motivation
  • Individual differences

Change and the organisation

  • Metaphors of organisations
  • Organisation culture and change
  • Models of change
  • Key roles in organisational change
  • Drivers of change
  • Developing vision

Stakeholder Strategy

  • Identifying and segmenting stakeholders
  • Personas and empathy maps
  • Stakeholder mapping
  • Influencing strategies

Communication and engagement

  • Communication biases
  • Feedback and communication approaches
  • Communicating change – factors, barriers and approaches
  • Communications channels (Push-Pull & Lean-Rich)
  • Planning communications

Change impact

  • Identifying and assessing change impact
  • Stakeholder impact assessment
  • Change severity assessment

Change readiness

  • Motivation to change and supporting individuals
  • Change agent networks
  • Building organisational readiness
  • Building the change team
  • Change Management Plan
  • Preparing for resistance

  • Better Manage Organisational Change

    Learn practical activities to assist with organisational change projects

  • Certified CM Qualification

    APMG Certification at Foundation or Practitioner Levels available

  • Proven Change Practices

    Utilise best practices to facilitate better ‘change’ outcomes with people & across your organisation.

Foundation Course (3-Days)

$1,889 + GST

Inclusive of course materials, official Manual & Foundation Exam

The Foundation & Practitioner courses are delivered by Certified Trainers from Yellowhouse. Yellowhouse is an APMG Accredited Training Organisation.
PRINCE2®, MSP®, MoP®, P3O®, M_o_R® and ITIL® are registered trade marks of AXELOS Limited; The Swirl Logo™ is an AXELOS trade mark. Change Management™, Managing Benefits™ and AgilePM™ are Trade Marks of APMG-International.
XIPNOS works with Yellowhouse as an APMG ATO for these products.