ITIL®

Adopt the world’s most popular IT Service Management framework

This 3-day Foundation certificate course is the best starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.

The course provides a comprehensive understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

Developed from expertise and experience drawn from IT service management professionals and organisations from around the world and from a variety of sectors, ITIL users benefit from:

  • Improved IT services and more efficient delivery of third-party services
  • Reduced costs and a boost to productivity
  • Increased customer satisfaction
  • Comprehensive standards and guidance.
This course is instructor led with limited class size (max 16).
Participants undertake practical activities to ensure understanding of concepts and terminology.

The aim of this course is for each participant to gain competencies in the following:

  • Service Management as a Practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • Related standards and frameworks
  • The issues of implementing ITIL Service Management into an organisation and creating a
    cycle of continuous improvement

The course is the best starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service
Management.

The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following
roles should attend:

  • IT Managers
  • CIOs
  • IT Line Managers
  • Process stakeholders
  • Service Delivery Managers
  • Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma,
    Service Management Diploma or Advanced Diploma in IT Service Management)
ITIL is a framework developed in recognition of organisations’ growing dependency on IT and embodies best practices for IT Service
Management.

The ITIL Foundation course includes:

  • Service Management as a Practice
  • Service Lifecycle
  • Key Principles and Models
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • Related standards and frameworks
  • The issues of implementing ITIL Service Management into an organisation and creating a cycle of continuous improvement


  • Better Manage Organisational Change

    Reduced costs and a boost to productivity

  • Common Understanding

    Deploy a common vocabulary and a shared understanding of IT Service Management best practice.

  • Proven & Tested Practices

    Comprehensive standards and guidance.

Foundation Course (3-Days)

$1,889 + GST

Inclusive of course materials, handbook & Foundation Exam

The Foundation & Practitioner courses are delivered by Certified Trainers from Yellowhouse. Yellowhouse is an APMG Accredited Training Organisation.
PRINCE2®, MSP®, MoP®, P3O®, M_o_R® and ITIL® are registered trade marks of AXELOS Limited; The Swirl Logo™ is an AXELOS trade mark. Change Management™, Managing Benefits™ and AgilePM™ are Trade Marks of APMG-International.
XIPNOS works with Yellowhouse as an APMG ATO for these products.