Adopt the world’s most popular IT Service Management framework
This 3-day Foundation certificate course is the best starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.
The course provides a comprehensive understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.
Developed from expertise and experience drawn from IT service management professionals and organisations from around the world and from a variety of sectors, ITIL users benefit from:
- Improved IT services and more efficient delivery of third-party services
- Reduced costs and a boost to productivity
- Increased customer satisfaction
- Comprehensive standards and guidance.
Better Manage Organisational Change
Reduced costs and a boost to productivity
Deploy a common vocabulary and a shared understanding of IT Service Management best practice.
Proven & Tested Practices
Comprehensive standards and guidance.
Foundation Course (3-Days)
$1,889 + GST
Inclusive of course materials, handbook & Foundation Exam
The Foundation & Practitioner courses are delivered by Certified Trainers from Yellowhouse. Yellowhouse is an APMG Accredited Training Organisation.
PRINCE2®, MSP®, MoP®, P3O®, M_o_R® and ITIL® are registered trade marks of AXELOS Limited; The Swirl Logo™ is an AXELOS trade mark. Change Management™, Managing Benefits™ and AgilePM™ are Trade Marks of APMG-International.
XIPNOS works with Yellowhouse as an APMG ATO for these products.