ITIL® 4 Foundation Certificate in IT Service Management including exam

Adopt the world’s most popular IT Service Management framework. This 3-day Foundation certificate course is the best starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.

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Description

ITIL4 builds on ITL3 but incorporates considerable new learning materials to prepare candidates for the new service management challenges and focuses on utilising the potential of modern technology. The content has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Our ITIL training is designed to help participants gain an extensive understanding of the ITIL 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL 4 guidance. The course will aide participants to serve as a change champion by sharing and using their skills and knowledge about ITIL 4 to lead and assist others.

The course provides a comprehensive understanding of the ITIL Framework and how it may be used and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. 

Developed from expertise and experience drawn from IT service management professionals and organisations from around the world and from a variety of sectors, ITIL users benefit from:

  • Improved IT services and more efficient delivery of third-party services
  • Reduced costs and a boost to productivity
  • Increased customer satisfaction
  • Comprehensive standards and guidance.

Course Outline

ITIL is a framework developed in recognition of organisations’ growing dependency on IT and embodies best practices for IT Service
Management. 

The ITIL Foundation course includes:

  • Service Management as a Practice
  • Service Lifecycle
  • Key Principles and Models
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • The activities of the service value chain, and how they interconnect
  • Value Chain activities and purpose
  • Related standards and frameworks
  • The issues of implementing ITIL Service Management into an organisation and creating a cycle of continuous improvement

Learning Outcomes

This course is instructor led with limited class size (max 16).
Participants undertake practical activities to ensure understanding of concepts and terminology.

The aim of this course is for each participant to gain competencies in the following:

  • Service Management as a Practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Value Chain interconnects
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • Related standards and frameworks
  • The issues of implementing ITIL Service Management into an organisation and creating a cycle of continuous improvement

Who Should Attend

The course is the best starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service
Management.

The ITIL Foundation (Essentials) course is appropriate for all IT staff, but more specifically people in the following roles should attend:

  • IT Managers
  • CIOs
  • IT Line Managers
  • Process stakeholders
  • Service Delivery Managers
  • Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)

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